About the Business
We have every confidence you'll be delighted with your purchase but buying goods online doesn't have the same benefits of seeing them in the shop. Mistakes can happen - whether you order the wrong product or change your mind, or the item has been damaged in transit. Here are our guidelines on returning damaged and unwanted orders. The Distance Selling Regulations were updated on 13 June 2014 and we've updated our cancellation and returns policies to reflect and comply with these changes.
Which? has summarised the Consumer Contracts Regulations. Once you've notified us of your order cancellation, it is your responsibility to send the goods to the address below. You do not need to do this within the 14 days cooling off period but you must return the order no later than 14 days (two weeks, not 14 working days) after the day you made your cancellation. Let us know you will be sending your order back to us by completing our returns form.
Location & Hours
Barnfield Road
